Return & Exchange Policy

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund the total amount of your order using the original method of payment.

Delivery Location

Items offered on our website are only available for delivery/shipping to addresses in United Arab Emirates, Saudi Arabia, Oman, Kuwait, and Bahrain.

We also accept orders from international customers who are shipping to addresses in United Arab Emirates, Saudi Arabia, Oman, Kuwait, and Bahrain only.

Shipments to United Arab Emirates, Saudi Arabia, Oman, Kuwait, and Bahrain are currently available.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping rather than the date of order.

Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 1–2 business days from the date of your order.

Business days mean Sunday to Thursday, excluding public holidays.

The date of delivery may vary due to carrier shipping practices, delivery location, delivery method, and the items ordered. Products may also be delivered in separate shipments.

Shipping Costs

Shipping costs are based on the weight of your order and the selected delivery method.

To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once you reach the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any additional charges on the checkout page.

VAT on shipping charges is applied according to the applicable laws and regulations of the destination country.

Damaged Items in Transport

If there is any damage to the packaging upon delivery, please contact us immediately at 0545922199 or info@ediplomat.ae.

Returns & Exchanges

Products may be returned or exchanged within a maximum of 14 days from the date of order, provided that the product is in its original condition, unused, unopened, and in its original packaging.

Returns or exchanges will only be accepted if the product is received back in the same condition as delivered. Any product that has been used, damaged, opened, or is not in its original packaging may not be eligible for return or exchange.

To request a return or exchange, please contact us at 0545922199 or info@ediplomat.ae and provide your order details.

Return shipping fees, if applicable, may be the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item received.

Questions

If you have any questions about delivery, shipment, returns, exchanges, or your order, please contact us at 0545922199 or info@ediplomat.ae.